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FAQ's

What payment options do you offer?
We accept payment via Credit Card (Mastercard and Visa). If you are an on-going trade customer, you can also apply for a 30 Day Credit Account with us.

How long will my order take to arrive?
We process all orders immediately; for details on shipping lead times, please refer to the Shipping & Freight page.

Can I collect my order?
Customer collection is available from our Brisbane warehouse only. However, we discourage collecting orders except where absolutely necessary; our preference is to deliver your order to you. 

When collecting an order from our Brisbane warehouse, please note the following:

  • For all customer collections, an Express Processing Fee of $20 + GST will apply. 
  • If your order is on Cash Terms, your order must be paid for in advance. Payments cannot be processed on arrival.
  • Please advise our Customer Service Team you wish to collect your order at time of placing the order.
  • Please allow up to 2 hours of processing time from the time of receiving your Order Confirmation.

What is your return policy?
When you purchase from Azapak, you have 31 Days to change your mind! Items may be returned for a full refund provided that (1) the item was purchased in the last 31 days, (2) the item is unopened and in saleable condition, (3) you are returning the item in its full unit of measure and (4) the item was not a custom made or buy-in.

To return items follow the simple process below:

1) Contact our office and advise them of the items to be returned and the invoice number this relates to.
2) Our team will email you with an RA (Return Authorisation) reference number and documentation to attach to the items being returned.
3) Pack the items ready for collection, ensuring you attach the documentation provided.
4) A courier will collect the items and return them to Azapak, and a credit will be processed within 48 hours of us receiving it.
5) If you have any questions during the process, please contact our office and quote your RA reference number.

Faulty/Damaged Products
If any product you have purchased is damaged or faulty, please contact our team to arrange for a credit/exchange/repair. It may be necessary for us to assess the fault before we can resolve the issue, so please contact our helpful team to discuss.

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