What payment options do you offer?
We accept payment via Credit Card (Mastercard and Visa). If you are an on-going trade customer, you can also apply for a 30 Day Credit Account with us.
How long will my order take to arrive?
We process all orders immediately. If you are in Brisbane metro area, orders placed by 3pm are delivered the next business day. If you are outside of the Brisbane metro area, orders placed by 12pm are despatched the same day. If there is any delay or issue with your order, we will contact you to inform you.
Can I collect my order?
Orders can be collected from our Brisbane Distribution Centre; however please note our Distribution Centres in Sydney, Melbourne and Perth are not set up for over-the-counter sales or customer collections.
When collecting an order from our Brisbane Distribution Centre, please note the following:
- Your order must be paid for in advance or payment is via your 30 Day Credit Account
- Advise our Customer Service Team you wish to collect your order at time of placing the order
- Allow at least 2 hours from time of Order Confirmation for pickup orders
What happens if I want to return something?
When you purchase from Azapak you have 90 Days to change your mind. If you purchase any item that you are unhappy with for any reason, you can return it to us for a full refund provided that you return it in the same condition as you received it. Just follow the simple process below.
1) Find your invoice and ensure that the items were purchased in the last 90 Days.
2) Contact our office and obtain a Return Authorisation (RA) Number from one of our Team Members
3) Send the goods back to us within 7 days, making sure they are in the same condition as when you received them and ensuring that you attached the RA documentation with them.
4) We will process your return with 48 hours of receiving it.
5) If you have any question during the process, please contact our office and quote your RA Number.
If any product you have purchased is damaged or faulty, please contact our team to arrange for a credit/exchange/repair. It may be necessary for us to assess the fault before we can resolve the issue, so please contact our helpful team to discuss.